Privacy Policy | GetRapportReady

1. Introduction

GetRapportReady ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (getrapportready.com) or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

Contact Information: Name, email address, phone number
Professional Information: Job title, company name, industry
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Content: Messages, enquiries, and feedback you send us
Coaching Information: Career goals, challenges, and other information shared during coaching sessions

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: Browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns
Location Data: General geographic location based on IP address
Cookies and Similar Technologies: See Section 6 for details

3. How We Use Your Information

We use your information for the following purposes:

Purpose	Examples
Service Delivery	Providing coaching, workshops, and training; scheduling sessions; sending materials
Communication	Responding to enquiries; sending confirmations and reminders; providing support
Payment Processing	Processing transactions; sending invoices and receipts
Marketing	Sending newsletters, promotional offers, and updates (with your consent)
Improvement	Analysing usage patterns; improving our website and services
Legal Compliance	Meeting legal obligations; protecting our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third parties who help us operate our business, including:

Payment processors (e.g., Stripe, PayPal)
Email service providers
Website hosting providers
Video conferencing platforms (e.g., Zoom)
Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent (e.g., testimonials).

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS)
Secure payment processing through PCI-compliant providers
Access controls limiting who can view your information
Regular security assessments

Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us understand how you use our site and improve your experience.

6.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a portable format
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details in Section 11.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Client Records: Retained for 7 years after the end of the client relationship for legal and accounting purposes
Marketing Data: Retained until you unsubscribe or request deletion
Website Analytics: Retained for up to 26 months

9. International Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. These countries may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of material changes via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

GetRapportReady
Email: hello@getrapportready.com
Website: getrapportready.com

We will respond to your request within 30 days.