Terms & Conditions

1. Introduction

Welcome to GetRapportReady. These Terms and Conditions ("Terms") govern your use of our website (getrapportready.com) and our services, including coaching programmes, workshops, corporate training, and fractional partnership management for associations and buying groups (collectively, the "Services").

By accessing our website or purchasing our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

2. Definitions

In these Terms:

• "GetRapportReady," "we," "us," or "our" refers to GetRapportReady, a professional training, coaching, and partnership management business.
• "Client," "you," or "your" refers to any individual or organisation that accesses our website or engages our Services.
• "Partnership Client" refers to any trade association, buying group, or member-based organisation that engages our Fractional Partnership Management Services.
• "Services" refers to all coaching, training, workshops, fractional partnership management, and related services provided by GetRapportReady.
• "Content" refers to all materials, resources, worksheets, frameworks, reports, deliverables, and intellectual property provided as part of our Services.
• "Engagement Agreement" refers to the separate written agreement between GetRapportReady and a Partnership Client that defines the scope, fees, commission structure, deliverables, and duration of a fractional partnership management engagement.
• "Commission" refers to performance-based fees payable to GetRapportReady as specified in an Engagement Agreement, typically calculated as a percentage of new or renewed affiliate member revenue generated during the engagement period.

3. Services

3.1 Description of Services

GetRapportReady provides professional development and partnership management services including, but not limited to:

• One-to-one coaching programmes for young professionals
• Live virtual workshops on sales, communication, and professional skills
• Corporate team training and team-building programmes
• Speaking engagements and facilitation services
• Fractional partnership management for trade associations and buying groups

3.2 Fractional Partnership Management

GetRapportReady offers fractional partnership management services to trade associations, buying groups, and other member-based organisations ("Partnership Clients"). These services may include, but are not limited to:

• Affiliate and associate member engagement and relationship management
• Non-dues revenue programme development and execution
• Affiliate retention, renewal management, and upgrade pathways
• Executive-level reporting, KPI dashboards, and partnership intelligence
• Event activation and sponsor coordination
• Partner prospecting and pipeline development

3.3 Nature of Services

Our coaching and training Services are educational and developmental in nature. Coaching and training are collaborative processes that require active participation from the Client. Results depend on the Client's individual effort, implementation, and circumstances.

Our fractional partnership management Services are consultative and operational in nature. Results depend on multiple factors including the Partnership Client's existing programme maturity, affiliate member base, market conditions, and the Partnership Client's willingness to implement recommended strategies.

3.4 No Guarantee of Results

While we are committed to delivering high-quality Services, we cannot guarantee specific outcomes, career advancement, financial results, revenue targets, or business success. Individual results vary based on many factors outside our control, including but not limited to market conditions, affiliate member behaviour, and organisational readiness.

4. Booking and Payment

4.1 Booking Process

Services may be booked through our website, email, or other communication channels as specified. A booking is confirmed only when we have acknowledged your request and, where applicable, received payment.

4.2 Payment Terms

• Workshops: Full payment is required at the time of booking.
• Coaching Programmes: Payment terms are specified in the individual Coaching Services Agreement.
• Corporate Training: Payment terms are specified in the relevant proposal or agreement.
• Fractional Partnership Management — Retainer: Monthly retainer fees are invoiced on the first business day of each calendar month and are due within 14 days of the invoice date, unless otherwise specified in the Engagement Agreement.
• Fractional Partnership Management — Commission: Performance-based commission fees are calculated and invoiced in accordance with the terms of the Engagement Agreement, typically on a monthly or quarterly basis. Commission calculations will be accompanied by supporting documentation.
• Fractional Partnership Management — Project-Based: Payment terms for project-based engagements are specified in the relevant Engagement Agreement or proposal.

We accept payment via credit card (Visa, Mastercard, American Express), bank transfer, and PayPal. All prices are quoted in Canadian Dollars (CAD) unless otherwise specified.

4.3 Taxes

Prices may be subject to applicable taxes (including GST/HST) depending on your location. Any applicable taxes will be clearly indicated at the time of purchase.

5. Cancellation and Refund Policy

5.1 Workshop Cancellations

• More than 7 days before: Full refund or transfer to another workshop date.
• 3-7 days before: 50% refund or full transfer to another workshop date.
• Less than 3 days before: No refund; transfer to another date at our discretion.

5.2 Coaching Programme Cancellations

Cancellation and refund terms for coaching programmes are governed by the individual Coaching Services Agreement signed by both parties.

5.3 Corporate Training Cancellations

Cancellation terms for corporate engagements are specified in the relevant proposal or agreement.

5.4 Fractional Partnership Management Termination

Either party may terminate a fractional partnership management engagement by providing written notice in accordance with the notice period specified in the Engagement Agreement. Where no notice period is specified, a minimum of 30 days' written notice is required.

• Retainer fees: Retainer fees are non-refundable for the month in which notice is given. Any retainer fees paid in advance for months following the effective termination date will be refunded in full.
• Commission: Commission earned on affiliate revenue generated or renewed prior to the effective termination date remains payable in accordance with the Engagement Agreement, even if invoiced after termination.
• Deliverables: All completed deliverables, reports, and documentation produced prior to the effective termination date will be provided to the Partnership Client.
• Transition: GetRapportReady will cooperate in good faith with any reasonable transition activities during the notice period.

5.5 Cancellation by GetRapportReady

We reserve the right to cancel or reschedule any Service due to circumstances beyond our control, including illness, emergency, or insufficient enrolment. In such cases, you will be offered a full refund or transfer to an alternative date.

6. Rescheduling Policy

6.1 Coaching Sessions

Coaching sessions may be rescheduled with at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or no-shows, will be considered completed and will not be rescheduled or refunded.

6.2 Workshops

Workshop transfers to alternative dates are subject to availability and the cancellation policy outlined above.

7. Intellectual Property

7.1 Ownership

All Content provided through our Services, including but not limited to frameworks, worksheets, presentations, recordings, written materials, and methodologies, remains the exclusive intellectual property of GetRapportReady.

7.2 Partnership Client Data

In the context of fractional partnership management engagements, all member data, affiliate lists, contact information, and organisational data provided by the Partnership Client remains the exclusive property of the Partnership Client. GetRapportReady will not retain, share, or use Partnership Client data for any purpose other than delivering the agreed Services.

7.3 Partnership Deliverables

Reports, dashboards, executive summaries, and other deliverables produced specifically for a Partnership Client as part of a fractional partnership management engagement are the property of the Partnership Client upon payment in full. However, underlying methodologies, frameworks, templates, and processes used to create those deliverables remain the intellectual property of GetRapportReady.

7.4 Licence to Use

Upon purchase of our Services, you are granted a limited, non-exclusive, non-transferable licence to use the Content for your own personal or internal business development purposes only.

7.5 Restrictions

You may not:

• Reproduce, distribute, or sell any Content to third parties
• Use Content to create competing products or services
• Share login credentials or access to digital materials with others
• Record coaching sessions or workshops without prior written consent
• Remove or alter any copyright notices or proprietary markings

8. Confidentiality

8.1 Our Commitment

We treat all personal and professional information shared during our Services as confidential. We will not disclose your information to third parties without your consent, except as required by law.

8.2 Partnership Confidentiality

In the context of fractional partnership management engagements, GetRapportReady acknowledges that it may have access to confidential business information including, but not limited to, member lists, affiliate revenue data, strategic plans, board materials, and financial information. GetRapportReady will:

• Not disclose any Partnership Client's confidential information to any other client, organisation, or third party
• Not use one Partnership Client's confidential data, member lists, or proprietary information in serving another Partnership Client
• Maintain appropriate information barriers between Partnership Client engagements
• Return or securely destroy all confidential information upon termination of the engagement, at the Partnership Client's election

8.3 Non-Exclusive Disclosure

Partnership Clients acknowledge that GetRapportReady operates on a non-exclusive basis and may simultaneously serve other associations, buying groups, or member-based organisations, including those in adjacent or overlapping industries. GetRapportReady will disclose any potential conflicts of interest and, where a genuine conflict exists, will work with the affected Partnership Clients to agree on appropriate safeguards or, if necessary, decline the conflicting engagement.

8.4 Limitations

Confidentiality does not apply to:

• Information that is or becomes publicly available through no fault of ours
• Information you authorise us to share (e.g., testimonials with your permission)
• Situations where disclosure is required by law or to prevent harm

8.5 Group Settings

In workshops and group training, participants are encouraged to maintain confidentiality regarding information shared by other participants. However, we cannot guarantee the actions of other participants.

9. Limitation of Liability

9.1 Services Provided "As Is"

Our Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the suitability, reliability, or accuracy of our Services for any particular purpose.

9.2 Limitation

To the maximum extent permitted by law, GetRapportReady shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, business opportunities, or data.

9.3 Maximum Liability

Our total liability for any claim arising from these Terms or our Services shall not exceed the total fees paid by you for the specific Service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless GetRapportReady, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your use or misuse of our Services
• Your violation of any third-party rights
• Any content or information you provide to us

11. Website Use

11.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website
• Transmit any harmful code, viruses, or malicious software
• Collect or harvest any information from the website without permission

11.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites.

12. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms. By using our Services, you consent to our collection and use of your information as described in the Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or Services after any changes constitutes acceptance of the modified Terms.

For material changes, we will make reasonable efforts to notify Clients via email or website announcement.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to the courts of Ontario, Canada, which shall have exclusive jurisdiction.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable Coaching Services Agreement, Engagement Agreement, proposal, or statement of work, constitute the entire agreement between you and GetRapportReady regarding the subject matter hereof. In the event of any conflict between these Terms and the terms of an Engagement Agreement, the Engagement Agreement shall prevail to the extent of the conflict.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16. Contact Information

If you have any questions about these Terms, please contact us: